Items that are not produced by Great Bend Apparel and sold on the website or Facebook page may be canceled as long as the item has not been shipped. After the item has been shipped, you may contact Great Bend Apparel via email at email@example.com and request a return authorization. You must return the item within 3 days of receipt, verified by tracking information. The item must be in its original condition, complete with tags and packaging. Returns are at the customer’s expense and will not be credited to the customer’s account. When the item is received, it will be inspected, and if in original condition, you will receive a store credit in the amount of purchase only. All returns must be accompanied by the return authorization printout and original order information. Please see the information below for custom items and items produced by either Great Bend Apparel.
If you are not 100% satisfied with your purchase we will gladly exchange it or offer you a store credit. We will make every effort to achieve your satisfaction. You must contact Great Bend Apparel within 2 days of receipt, verified by tracking information. The item must be in its original unwashed, unworn condition with no visible signs of wear, free of stains, odors, or damage. You must email firstname.lastname@example.org and request a return authorization. All returns are at the customer’s expense. You will be issued a store credit for the amount of the item only. No shipping charges will be refunded. You may request an exchange, which the price of the exchange will be charged against your store credit. Any additional cost will be billed to the customer and the item will be shipped out when the invoice is paid. Items that were labeled as FINAL SALE items are not eligible for return or store credit. NO REFUNDS of any kind will be issued. We offer store credit only. All items that are returned and exchanged must be smoke-free and stain-free with tags still attached.
Return Policy for Custom Orders and Merchandise :
As items at Great Bend Apparel are usually customized products and are free of material defect at the time of shipping, there is no return or exchange on any item(s). Please inspect your items upon delivery, if for some reason we have missed a problem, please let us know within 3 days of receipt. After 3 days, no replacements will be given. No replacement item will be sent out until the defective item is returned to our office. Fabric colors and thread colors can vary from lot to lot, however, we do what we can to make sure that repeat orders are as consistent as possible with previous orders. If there is a mistake in spelling or sizing, and it is our mistake, we will replace or repair the item. If the mistake is due to an error on the customer’s end, we will gladly replace the item, but additional charges will incur. We have the right to inspect and verify the supposed defective item before a replacement is sent. Custom orders cannot be canceled, refunded, or returned.
Items purchased that are not produced by Great Bend Apparel will be shipped out in a timely manner, usually within 48 hours, and placed with the shipper of your choice. Again, with the pandemic, we will not guarantee any shipping times, regardless of the carrier.
For all orders and merchandise purchased from Great Bend Apparel:
Custom embroidery items from either company require between 5-6 weeks processing time after all artwork and payment is received. Our custom award jackets are produced internationally, and we ship via air using DHL international shipping. With the pandemic, shipping has been unpredictable, and therefore we do the very best we can to monitor and inform you of the process of your order. If you are needing the items sooner than the processing time, we will make every effort to try and accommodate your needs, but it is not guaranteed.
Intellectual Property Clause
Designs created by Great Bend Apparel will remain the property of Great Bend Apparel.